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Terms & Conditions

Last updated: 29 August 2025

1) About NIINYA. & Contact
 
These Terms & Conditions (“Terms”) govern use of the NIINYA. website and any services we offer to businesses (the “Services”). “NIINYA.” “we,” “us,” and “our” refer to the operator of this site.
Contact: yar.khader12@gmail.com · +46 731 555 530 
By accessing our website or purchasing Services, you agree to these Terms. If you do not agree, do not use the website or Services.

2) Changes to Terms & Services

We may update these Terms and our Services from time to time. Changes apply from publication on this page. For material changes to paid Services, we will notify customers by email or in-app notice.

3) Scope of Services

We provide business-to-business Services including:

 

  • AI agents for calls, chat, DMs and meeting booking;

  • Websites (Wix Studio or other), UX and analytics setup;

  • SEO/LLMO structure, schema and content operations;

  • Performance ads and landing pages;

  • Integrations (e.g., calendar, VOIP, Gmail, social accounts).

 

Specific deliverables, timelines and fees are defined in a written order, proposal or statement of work (“SOW”). If there is a conflict: SOW → these Terms → any website policy.

4) Accounts, Access & Your Responsibilities

  • You are responsible for all activity in accounts you control and for providing accurate information, brand guidelines and lawful data.

  • You must have all rights and consents to connect calendars, inboxes, phone systems, social accounts or other platforms.

  • You will review and approve content, campaigns and agent behaviors before go-live and remain responsible for final use in your business.

5) Acceptable Use

  • Do not use the website or Services to: break the law; infringe IP/privacy rights; send spam; deploy malware; or process special-category data without a lawful basis and written agreement. We may suspend or terminate access for violations.

6) Fees, Invoicing & Taxes

  • Unless stated otherwise in the SOW:

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  • Project and subscription fees are invoiced in advance; invoices are due Net 14 days.

  • Late amounts may accrue 1.5% per month (or the maximum allowed by law).

  • Fees are exclusive of taxes; you are responsible for applicable taxes.

  • Deposits and setup fees are non-refundable once work has started. Subscription periods are non-cancellable and non-refundable, except as required by law.

7) Cancellation & Termination

  • Either party may terminate for material breach not cured within 14 days of written notice. On termination you will pay for work performed and any committed third-party costs. Sections that by nature should survive (e.g., IP, confidentiality, disclaimers, limits of liability) will continue.

8) Intellectual Property

  • Your Content. You retain ownership of your logos, trademarks, copy, product data and first-party content. You grant us a non-exclusive license to use it only to deliver the Services.

  • Our IP & Tools. We retain all rights in our methods, templates, workflows, prompts, models, code, components and know-how (“Background IP”). Upon full payment, you receive a non-exclusive license to use the specific deliverables created for you, subject to any third-party license terms.

  • Portfolio Use. Unless you opt-out in writing, you grant us permission to reference your brand/logo and non-confidential results in our portfolio and case studies.

9) Confidentiality

  • Each party will protect the other’s confidential information and use it only for the purpose of performing the Services. This does not apply to information that is public, independently developed, or obtained lawfully from a third party.

10) Privacy & Data Processing

  • We process personal data as described in our Privacy Policy. For EU/EEA customers, we act as a processor when handling end-user data on your documented instructions. A Data Processing Agreement (DPA) is available on request. You are the controller for data you supply and must ensure a lawful basis (e.g., consent or legitimate interest) for collection and use, including call recording and messaging.

11) AI-Specific Disclosures

  • AI agents generate responses based on provided knowledge bases, rules and model behavior. Outputs may be incorrect or incomplete; you are responsible for final review and approvals.

  • AI agents are not a substitute for professional advice (legal, medical, financial, etc.) and should escalate low-confidence or sensitive cases to a human.

  • You will not use the Services to process children’s data, special-category data, payment card data or other high-risk data unless explicitly agreed in writing.

  • You acknowledge third-party model or platform limits, rate limits and policy changes outside our control.

12) Third-Party Platforms

  • Our Services may integrate with third-party platforms (e.g., Wix, Google, Meta, VOIP providers, calendar/email services). Those platforms are governed by their own terms and privacy policies. We are not responsible for outages, changes or data handling by third parties.

13) Warranties & Disclaimers

  • We warrant we will perform Services with reasonable skill and care. Except for the foregoing, the website and Services are provided “as is” and “as available.” We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Calculators, forecasts and case figures are estimates only and not guarantees of outcome.

14) Limitation of Liability

  • To the maximum extent permitted by law:

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  • Neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits/revenue, even if advised of the possibility.

  • Our total aggregate liability for any claims arising out of or related to the Services or these Terms is limited to the fees you paid to us in the 12 months preceding the event giving rise to the claim.

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  • Nothing in these Terms limits liability for death, personal injury, fraud, gross negligence or other liability that cannot be limited by law.

15) Indemnity

  • You will indemnify and hold us harmless from claims arising out of (a) your content or instructions, (b) your unlawful use of the Services, or (c) your breach of these Terms. We will indemnify you against third-party claims that our Background IP, as delivered, directly infringes intellectual-property rights, except to the extent caused by your materials or required configuration.

16) Force Majeure

  • Neither party is liable for delay or failure caused by events beyond reasonable control, including outages of third-party services, network failures, strikes, acts of government, or natural events.

17) Notices

  • Legal notices should be sent to: yar.khader12@gmail.com and may also be delivered to +46 731 555 530. Notices are deemed received when sent by email with no bounce-back, or on delivery confirmation by recognized courier.

18) Governing Law & Dispute Resolution

  • These Terms are governed by the laws of Sweden, without regard to conflict-of-law rules. The parties will first try to resolve disputes amicably; failing that, disputes will be brought in the courts of Stockholm, Sweden, and the parties consent to that venue. Mandatory consumer protections (where applicable) are not waived.

19) Miscellaneous

  • If a provision is unenforceable, the remainder remains in effect. No waiver is implied by a party’s delay or failure to enforce a provision. You may not assign your rights or obligations without our prior written consent; we may assign to an affiliate or in connection with a merger or sale. Nothing here creates a partnership, agency, or joint venture.

  • Website-Specific Terms (Visitors)

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  • Use at your own risk. Content is for general information.

  • User submissions. If you submit forms, reviews or messages, you grant us a license to use them for site operations. Do not upload unlawful or infringing content.

  • Links. External links are provided for convenience; we do not control or endorse third-party sites.

  • Security. We employ reasonable safeguards but cannot guarantee absolute security.

  • Cookies. See our Privacy or Cookie Policy for details.

  • Contact

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  • Questions about these Terms?

  • Email: yar.khader12@gmail.com

  • Phone: +46 731 555 530 (0046 731 555 530)

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